Delivery & Pick Up Information
DELIVERY & PICK- UP
Is there a minimum order for delivery?
As we are a small business there is a $50 minimum order to ensure we have enough staff to get your delivery to your door.
What days do you deliver?
Delivery Days are Wednesday and Friday - but can be subject to change.*
When is delivery cut off?
We do on occasions have some flexibility with delivery however this does at times depend on availability of products. Generally we need to receive your order anytime before 6am on Wednesday, then we will communicate the earliest possible time for delivery - it will either be the same day or alternatively Friday. Cut off time for Friday will be 6am on Friday morning. (*subject to stock availability)
What are your delivery fees?
We offer free local delivery within 3km of our store. Fees then vary depending on how many kilometres to travel and we generally only travel up to 20 kilometres from our store.
Within 3km of our store - Free of charge
Between 4 - 5kms of our store - $9.99
Between 6 - 10kms of our store - $15.99
Between 11 - 15kms of our store - $19.99
Between 16 - 20kms of our store - $24.99
20km from our store will be the maximum delivery radius at this time, however, please enquire as we may be able to deliver in special circumstances.* Delivery Fee is subject to change.
In addition we offer ‘click and collect. You can order your items online and we will notify you when your order is ready to be picked up in store.
Is my order automatically confirmed?
Our team will confirm your order before dispatching for delivery as on occasions we do have a high demand for certain products and may be out of stock. If this is the case we will suggest an alternative product or refund your money via the original payment method.
Are my products frozen or fresh?
Majority of your items will come to you frozen except for the products that are from our chilled fridge collection i.e dairy free vegan cheese.
Do I have to be home when the delivery arrives?
As our products require refrigeration, there will need to be someone at home to receive your goods. Unfortunately, if there isn't anyone home to accept your delivery, it will be returned to the store and it will need to be collected. *The delivery fee on this occasion will not be refunded.
Do you offer Click and collect?
Yes we do! You can order your items online and we will notify you when your order is ready to be picked up in store.
Is there a minimum order for click and collect?
No Minimum for pre-order and collect
How long will it take for my order to be ready for collection?
Our team will confirm your order before dispatching as on occasions we do have a high demand for certain products and some may be out of stock. If this is the case we will suggest an alternative product or refund your money via the original payment method.